Collaborative Assessment

Posted by David / on 01/28/2010 / 1 Comment

Essentially the process I have worked out to help my end-user clients (as opposed to my vendor clients) has 7 steps.  Much of this has come through trial and error (lot's of error). It starts with an initial conversation with a prospect that may have a collaborative issue or wants to change collaborative software.  In some cases the problem is driving adoption.  Whatever the issue it is best to start with an assessment.

1- Collaborative assessment:  Based on the 4 factors I have empirically found to have the most influence on the success of a collaboration project. I use TCEP as the acronym which stands for: Technology, Culture, Economics and Politics. 

I have a quick assessment tool, I call the TCEP (short form) that I have used with many groups, and often when I give a presentation at a conference.  This tool allows people to assign a value (on a 1-10 scale) to each of the four factors.  Each factor has a weight; Technology = 1, Culture = 2, Economics = 3, Politics = 4.  These weights hold true for all Western cultures, but not always for Asian cultures. 

While teaching in Japan, I found the scores on the assessment were not reflective of what was going on in the organization, and that some of the cultural factors were very different. For example, if a CEO in the U.S. makes a bad decision that negatively effects the company, the board may fire him, give him a golden parachute, and with his non-compete agreement he is off to the next company. In Japan that is not the case, if a CEO makes bad decisions and brings shame upon the organization, the honorable way out is sepiku (or ritual suicide). Given these cultural differences, I swapped the weights for culture and politics, giving culture a weight of 4 and politics a weight of 2.  After that the scores were more inline with where the organization was when the assessment was performed.

As I said this is only the first step. And I only dealt with the short form assessment. I will detail what you might find from the longer assessment, and how to move on to Step 2, in my next blog.


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  • Jim says:

    Interesting how the cultures are different?
    ---What differences have you found between US and Europe?
    ---Do the Asian cultures enjoy puns? Santa spent all his money on toys. That's why he's called St. Nickeless.#pun

    January 31, 2010 at 3:38 PM | Permalink


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